Jetmir Kurtisi

Jetmir Kurtisi knows every regular customer by their first name and usually knows even before the call which sound is acceptable from a car and which is not. As Customer Service Manager, he coordinates appointments, courtesy cars, cost estimates, and the small requests in between. His talent: transforming a hectic workshop into a place where every customer feels well looked after – even when time is short. "We talk before we wrench" is his motto, and that's precisely why the people of Zürich have valued him for years.